Balanced Scorecard at UVa Library

Overview: User Perspective

Core Value: We respond to the needs of our customers.

Strategic Objectives: The Library will:

  1. provide excellent service to users of the University of Virginia Library.
  2. educate users in the skills necessary to fulfill their information needs.
  3. build, maintain, and preserve high quality collections that reflect the needs of the Library's users and support the University's mission.
  4. provide convenient and timely access to the Library's collections.